Support

Help with the Applied AI tools and mobile apps.

Talk with our team ↗

Get in touch

Email info@appliedaijax.com and a person will read it. We answer support email within one business day, Monday through Friday, 9am–5pm Eastern.

If something is broken and stopping your agency from working, say so in the subject line and we will treat it that way.

What to include

You will get a faster answer if the first email has:

  • Which product — Producer IQ, Fine Print IQ, Debrief IQ (including scheduling), or Usher IQ.
  • Whether you are on the website or a mobile app, and on iPhone or Android.
  • What you were doing, and what happened instead.
  • The email address you sign in with.
  • A screenshot, if there is anything on screen worth seeing.

Please do not send client policy numbers, Social Security numbers, dates of birth, or payment details in a support email. We do not need them to help you, and email is not the right place for them. Tell us the record's name or the page URL and we will find it.

Already signed in?

Every Applied AI tool has support built in. Go to Settings → Help → Contact support and the ticket arrives with your account details already attached, which saves a round trip.

Mobile apps

The Producer IQ and Debrief IQ mobile apps are companions to the web products. Your account is created by your agency — there is no sign-up inside the apps. If you do not have a login yet, your agency's administrator can add you; we cannot create an account on an agency's behalf.

Two things worth trying before emailing, because they resolve most reports:

  • Not receiving notifications? Check that notifications are enabled for the app in your phone's Settings. Both apps ask once, and a declined prompt does not ask again.
  • Calls not connecting from Producer IQ? Producer IQ calls the number you registered under Settings → Call me at, then connects your client once you answer. If that number is missing or wrong, calls will not go through.

Accounts, billing, and cancellation

Accounts and billing are handled with the agency, not with individual users. If you are an agency owner and need to change your plan, add or remove staff, or close an account, email info@appliedaijax.com from the address on the account.

Privacy and data requests

Our privacy policy covers what each product collects and how long it is kept. To request deletion of agency or client records, email info@appliedaijax.com. Our security posture — infrastructure, encryption, tenant isolation, and subprocessors — is published at appliedaijax.com/security.

Applied AI Partners

Jacksonville, Florida
info@appliedaijax.com